Craziness

Usually I'm relatively supportive of call centers that have their first line calls taken from India and while it gets frustrating sometimes I've never had the bad experience that I've heard so much about.


Until today. Oh good grief. Beside myself I was....


If you remember back a few weeks I said that I'd spent a load of points on our credit cards. One of the things I'd purchased was a handbag (in a beigy tan colour to go with my summer sandals). It arrived in black rather than brown. I called the helpdesk at the weekend and they said that someone would contact me to return and replace it. I then got a phone call yesterday asking me to call them and tell them if I wanted to return the item and get my points back (yes please....as it was much smaller than I thought it would be). That's when the fun started. I told them they could pick it up tomorrow (Fri) as I was home all day but if they couldn't do that I wouldn't be home until the 18th.

Each time I asked a question the guy said "I hope you don't mind, but I need to put you on hold". This happened 4 or 5 times. To precis, they wanted me to stay home on the 19th to wait for UPS to turn up to pick up the package. Of course, being out of the office for over 2 weeks, that's not feasible. I offered to take the package to work, they said no. In the end he escalated to an American lady - he must have told her I was pissed because she was quite ratty on the phone. I wasn't particularly annoyed - I just couldn't do what he was asking. She said that he wasn't asking me to do that - he was. Oh well - I've told them I'll leave the package in the building - it's down to the UPS guy to figure out how to get in. I also told them they better not complain if I'm not there when they arrive. Man, what a pain in the rear.

On a better note, my ankle seems to be calming down again, although very tender. Not looking forward to the flight to England - but hopefully a couple of Tylenol PM's and I'll be out for the count! Here's hoping!