The one about the car and the fridge

I've not really mentioned ongoing issues we've been having with our refridgerator and car so figured it warranted a post all of its own, especially as between the two of them I'm eternally thankful I can work from home.

First the fridge, as this is the quicker of the stories. We bought the new washer, dryer and fridge back in May. Since then we must have had the engineer out between 6 and 8 times. This is our second fridge - the first one the water/ice dispenser didn't work at all. What happens is that the ice gets made and goes into the ice holder....but then what happens is that it melts. Over time the ice melts and refreezes so you end up with one big block of ice - and the dispenser doesn't turn. We have had a new motor, new ice maker bits, a new door. Today we had a new mother board. It's ridiculous - all the food has that icy fur on it tha tyou get when the door doesn't shut right....so I'm convinced I need a new one. I really hope this board works, but you can't help think if it does how much over time the poor thing has been doing and whether it'll last the distance. We'll see. The engineer has visited so much that I feel like he's moving in. that said, he's so helpful. We have also had issues with our washing machine. The last time we called service the guy said we were full of crap and it was a stabilization issue. As it happened today, the washing machine started to thump just as the engineer arrived:) He took a look and he's ordering new shocks, frame and something else. When the parts arrive I can book a service call for two guys. How helpful is that? I'm not sure I'd recommend GE Profile as we've had so many issues - but the service is fantastic. That alone is worth it (even though I'd rather not have met him in the first place!!).

Now onto the car. We've had this car about 6 weeks. It has 350 miles on the clock. We leased our car - they took our old one, said they'd pay our last month of lease. Since we took ownership of the car this is what's happened:

- the car has been in the shop for 2 problems every week except 1. The rear driver's window didn't work, now there's something wrong with the convertible part of the roof on the same side of the car
- they never paid our last month's lease. I paid it.
- they said I wouldn't have to pay a payment until September. They lied. I had to pay August (and given I paid the old one too....that was not funny)
- the manager has yelled at Trev and told him he didn't have to be helpful
- the financing was DEFINITELY dodgy

So, as always with purchases you get a survey to complete. Basically we've gone to town on it and it's now been escalated. The manager of the dealer won't return our calls or their calls. I got the woman to agree on Friday that we are due compensation. Right now we want them to take the damn thing away. While it's a very cool car, it's hardly practical. Think of it - when you go to IKEA you actually have to think about what you can fit in the car. With the last one we never ever had to think about things like that. Even with grocery shopping, if the roof is down (which it is almost all the time right now as it's so nice) there's only the back seat to put the bags.

This is taking up soooooo much time!